Poppins status & SLA
All systems operational
Checking…
API
OperationalDatabase
OperationalDispatch & matching
OperationalLive sessions
OperationalWebhooks
Operational30-day uptime
99.97%
Service Level Agreement
Poppins runs critical, real-world workflows. Our SLA reflects that — measured uptime, published incident response times, and service credits when we miss.
| Plan | Monthly uptime | First response | Service credit |
|---|---|---|---|
| Growth | 99.9% | 8 business hours | 10% |
| Business | 99.95% | 1 hour | 25% |
| Enterprise | 99.99% | 15 minutes | 50% |
Incident severity
SEV-1
Full outage or safety-critical
Ack in 15 minResolution target 1 hour
SEV-2
Major functionality impaired
Ack in 1 hourResolution target 4 hours
SEV-3
Minor degradation
Ack in 4 hoursResolution target 1 business day
SEV-4
Cosmetic or informational
Ack in 1 business dayResolution target Next release
Exclusions
- • Scheduled maintenance announced at least 72 hours in advance.
- • Force majeure events beyond commercially reasonable control.
- • Customer-side integrations or infrastructure not operated by Poppins.
- • Beta features explicitly marked as not covered.
Subscribe to updates by pointing a webhook at /api/public/v1/status.